Job Title: Individual Supports Case Manager

Department: Individual Supports

Weekly Hours: 20 – 40 hours per week

Proposed Schedule: Typically Monday through Friday, hours vary. May be one weekend day depending on individual case needs

Exempt or Non-Exempt: Non-Exempt

Job Summary:

Individual Supports Case managers are assigned various individuals served through the individual support program. Caseloads may change depending on allocated hours and the needs of the individuals.

Essential Job Function:

• Meet on regular basis with individuals and families in need of support.
• Ensure that the human, civil and legal rights of all individuals are protected.  Follow DPPC and mandated reporting guidelines. 
• Teach and promote dignity, respect, making informed decisions and reasonable risk with individuals
• Assess the individual’s needs and create a plan of service with input from the individual, family/guardian and DDS Service Coordinator
• Assist all individuals served in accessing community resources by transporting individuals served in staff’s own vehicle to including but not limited to community resources, outings, medical appointments, etc.
• Assist the individual with all medical/dental appointments as requested by the individual. Document all medical/dental appointments on the appropriate paperwork.
• Have knowledge of and be competent in implementing all special protocols, positive behavior supports, and/or therapy plans for all individuals served
• Complete all ISP paperwork in a timely fashion with the ISP coordinator and participate in the ISP meeting
• Maintain and monitor a complete accurate record of information on the individual that will be kept at administrative office
• Document and maintain monthly notes on the individual’s progress on goals, medical issues/appointments and medication changes
• Assist individual in obtaining and using PCA services if needed
• Assist in obtaining emergency support for the individual in the case of a crisis. Implement emergency plan procedures to maintain safety and supports for individuals served when necessary
• Assist and teach individual with implementing financial management plan.
• Advocate for the individual, if necessary on community issues.
• Meets regularly with Program Director for supervision.
• Attend monthly case managers’ meeting
• Train individuals served in their human rights and insure that those rights are observed at all times.
• Other duties as assigned by management

Physical Demands/Work Environment:

• Ability to provide direct care in activities of daily living (bathing, dressing, eating, toileting and continence, transferring and mobility) if required.
• Must be able to assume and maintain a variety of postures (kneeling, squatting crawling, sitting, and standing) for extended periods of time.
• This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
  Ability to lift 20-30 pounds

Required Knowledge, Skills and Abilities

• Commitment to providing supports/advocacy to individuals who are challenged by a disability and/or age.
• Has good communication skills, both written and verbal, particularly with guardians, DDS and other providers.
• Must have excellent interpersonal skills
• Respect for family/guardian input
• Creative planning skills
• Understanding of human rights
• Understanding of personal care assistance
• Flexibility regarding schedule
• Knowledge of community resources
• Proficient using Microsoft Office and able to learn other office computer software.
• Maintain all files in a confidential manner.

Qualifications: Education & Experience Required:

• High School diploma or equivalent, Associate Degree preferred
• Valid Driver’s License and reliable insured vehicle for transportation to and from appointments with individuals served. Must be able to transport individual safely in own personal vehicle
• Experience in working with individuals with ID/DD

Reports Directly To:  Director of Community Support

Professional Development/Training Offered:

• Certification in CPR/First Aid prior to working any shifts
• Certification in Safety Care is required
• Certification in MAP if required
• Minimum of 20 hours of training (both live and online) annually as assigned by supervisor

Management reserves the right to assign other duties or projects as necessary.