Last Updated: May 6, 2026

1. INTRODUCTION AND SCOPE South Shore Support Services (“we,” “us,” or “the Organization”) values your privacy whether you are a casual visitor, a registered member, a donor, a constituent, or a professional provider. This Privacy Notice describes how we collect, use, and disclose information that we obtain through our website and the services available through our site. By visiting our site or using our services, you agree that your personal information will be handled as described in this notice.
Summary: This policy explains how we handle your data when you visit our website or interact with our services.

2. INFORMATION WE COLLECT We collect information about you directly from you, from third parties, and automatically through your use of our site.
Direct Collection: We collect information such as your name, email address, mailing address, and telephone number when you sign up for updates or donate. We may also collect demographic information, such as gender or age, and information about your family depending on the specific support services you are seeking.

Automatic Collection: When you visit our site, we automatically log your IP address, browser type, and access times. We utilize this information to conduct site performance evaluations, see where visitors are coming from, and keep track of site usage data to help us determine what content is most helpful to our community.

Summary: We collect the info you give us (like your name) and technical info your browser sends us (like your IP address) to help us improve our outreach.

3. COOKIES AND TRACKING We and our third-party service providers use cookies and other tracking mechanisms to track information about your use of our site.

Cookies: Cookies are small identifiers we transfer to your computer’s hard drive through your web browser for record-keeping purposes. We use session cookies to identify you during a single visit and persistent cookies to track aggregate statistical information about user activity.

Disabling Cookies: Most web browsers automatically accept cookies, but you can edit your browser options to block them in the future. Please note that if you disable cookies, some features of our site may not function properly.

Summary: We use “cookies” to remember your preferences. You can turn these off in your browser, but the site might not work as well.

4. HOW WE USE YOUR INFORMATION We use your information, including personal information, for the following purposes:

• To provide our services to you, respond to your inquiries, and process your donations.
• To personalize your experience on the site and offer location-specific instructions or help.
• For marketing and fundraising purposes, such as sending news, newsletters, or calls to action.
• To research and analyze how users access our site so we can improve our performance and respond to community preferences.

Summary: We use your data to send you what you asked for, process your gifts, and understand how to better serve the community.

5. HOW WE SHARE YOUR INFORMATION Your personal information will never be sold, given, rented, or traded to others. We may share your information only as follows:

• Service Providers: We may disclose information to third-party vendors (such as UPS, FedEx, or direct mail firms) who perform specific functions on our behalf. These parties are contractually obligated to use your info only for the purpose of communicating those specific opportunities.
• Legal Process: We may disclose information to comply with the law, a judicial proceeding, court order, or other legal process.
• Protection: We may disclose information where we believe it is necessary to investigate or prevent illegal activities, suspected fraud, or potential threats to the safety of any person.

Summary: We don’t sell your data. We only share it with trusted partners who help us run the organization or if we are legally required to do so.

6. DATA SECURITY We have implemented commercially reasonable precautions to protect the information we collect from loss, misuse, and unauthorized access. Access to your personal information is limited to key management personnel and relevant staff. When you make a financial donation, we use industry-standard safeguards to protect your credit card information and comply with the Payment Card Industry Data Security Standard (PCI DSS).

Summary: We use strong encryption and strict internal rules to keep your information safe.

7. YOUR RIGHTS AND CHOICES You may modify personal information that you have submitted by logging into your account or by contacting us directly. If you have submitted personal information and would like us to remove your information from our records, please contact us at the email address provided below. You may also opt-out of marketing emails by following the “unsubscribe” link in any email we send you.

Summary: You can update your info or ask to be removed from our lists at any time.

8. CHILDREN’S PRIVACY Our site is not directed at children under the age of 13. We support and comply with the Children’s Online Privacy Protection Act (COPPA) and do not knowingly collect personal information from children under 13.

9. CONTACT US If you have questions about our privacy practices or would like to opt-out of updates, please contact us at: 

South Shore Support Services
302 Weymouth Street Suite 207
Rockland, MA
Phone: 781-331-7870
Email: jgunnarson@soshoresupport.org